Customer Journey Analytics Market - Trends Forecast Till 2028

Customer Journey Analytics Market by Component, Organization Size, Deployment Mode, Data Source, Application (Campaign Management & Product Management), Vertical (BFSI, Retail & eCommerce, & Telecommunications and IT) and Geography (North America, Europe, Asia-Pacific, Middle East and Africa and South America and insights are provided for each region and major countries within the region)

Published Date: March, 2021

Base Year Estimate: 2020

Report ID: D-IT-CJAM-74

Format:  

Number of Pages: 356

Domain: IT & Telecom

Customer Journey Analytics Market – Trends Forecast Till 2028

The global customer journey analytics market is anticipated to reach USD 25.5 billion by 2021 and growing at a CAGR of 20.43% during the forecasting period, 2021-2028. Various factors such as the growing need to provide seamless customer experience, a higher focus on better customer engagement strategies through omnichannel, and adoption of advanced analytics solutions to leverage the increasing customer data and reduce customer churn rate, are expected to drive the demand for customer journey analytics solutions and services.

The growing need to provide a better customer experience to drive the need for customer journey analytics is the major driver Customer Journey Analytics Market. The recent technology and digital transformation boom have led to a customer revolution in terms of changes in buying behaviors, choices, and modes. Customers no longer base their loyalty on price or product. Instead, they stay loyal to companies due to the experience they receive.

Customer Journey Analytics Market – Trends Forecast Till 2028

The global Customer Journey Analytics Market is segmented into Component, organization size, deployment mode, data source, application, vertical, and geography.

Application segment is segmented into Campaign Management & Product Management.

Vertical segment is segmented into BFSI, Retail & eCommerce, & Telecommunications, and IT.

Geographically, the global Customer Journey Analytics market is sub-segmented into North America, Europe, Asia Pacific, Middle East and Africa and South America and insights are provided for each region and major countries within the regions

Key players in the global Customer Journey Analytics market are Oracle, Adobe, Salesforce, NICE, SAP, Google, Microsoft, Genesys, Cisco, Teradata, Alterian, [24]7.ai, Pointillist, BryterCX, inQuba, Kitewheel, Verint, Thunderhead, Servion, CallMiner, NGDATA, Acoustic, FirstHive, CaliberMind, Amperity, and Cerebri AI.

The companies have come up with various promotional activities in from of launch, investment, acquisition, and other, for instance:

  • In November 2020, SAP completed the acquisition of Emarsys, an omnichannel customer engagement platform provider. The Emarsys products will be added to the SAP Customer Experience portfolio. The addition of Emarsys products in the SAP Customer Experience portfolio will enable SAP to engage customers and deliver hyper-personalized, omnichannel engagements in real-time.

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In addition to the market data for the Customer Journey Analytics market, Delvens. offers client-centric reports and customized according to the company’s specific demand and requirement.

Research Methodology

Secondary Research

This research method involved the usage of extensive secondary sources (such as directories and databases)—Hoovers, Avention, annual reports, investor presentation, conferences like Jefferies conference)—to identify and collect information useful for this study of the Customer Journey Analytics market. The purpose of secondary research is to identify and collection of extensive, technical, market-oriented, and commercial studies of the global Customer Journey Analytics market. Through secondary research, the market is classified and segmented as per industry trend, development, regional market. Product and technology development. 

Primary Research

The primary sources mainly included several industry experts from the core and related industries and suppliers, manufacturers, distributors, alliances, and organizations related to all segments of this industry’s supply chain. In-depth interviews were conducted with various primary respondents—including key industry participants, subject matter experts (SMEs), C-level executives of key market players, and industry consultants, among other experts—to obtain and verify critical qualitative and quantitative information as well as to assess future prospects. The following figure depicts the market research methodology used in drafting this report on the Customer Journey Analytics market.

Primary Respondent breakdown is given below:

Primary Respondent

Market Sizing

Top-down and bottom approaches were used to derive the market estimate and validate the total revenue of the Customer Journey Analytics market. This approach has also been used to derive the market for segmentation and sub-segmentation. 

Data Validation

Impact analysis has been conducted for deriving the market size. After collecting the in-depth quantitative and qualitative data, we contact primary respondents in order to gain a 98.8% of confidence level on our data.

The data validation involves the primary research from the industry experts belonging to:

  • Leading Companies
  • Suppliers & Distributors
  • Manufacturers
  • Consumers
  • Industry/Strategic Consultants 

Reasons to Acquire

  • Increase your understanding of the market for identifying the best and suitable strategies and decisions on the basis of sales or revenue fluctuations in terms of volume and value, distribution chain analysis, market trends, and factors
  • Gain authentic and granular data access for the Customer Journey Analytics market so as to understand the trends and the factors involved behind changing market situations
  • Qualitative and quantitative data utilization to discover arrays of future growth from the market trends of leaders to market visionaries and then recognize the significant areas to compete in the future
  • In-depth analysis of the changing trends of the market by visualizing the historic and forecast year growth patterns

Report Scope
 

Report Feature

Descriptions

Market Revenue In 2021

USD 25.2 billion

Growth Rate

CAGR of 20.43% during the forecasting period, 2021-2028

Historical Data

2018-2019

Forecast Years

2021-2028

Base Year 

2020

Units Considered

Revenue in USD million and CAGR from 2021 to 2028

Report Segmentation

Component, organization size, deployment mode, data source, application, vertical, and geography.

Report Attribute

Market Revenue Sizing (Global, Regional and Country Level) Company Share Analysis, Market Dynamics, Company Profiling

Regional Level Scope

North America, Europe, Asia-Pacific, South America, and the Middle East and Africa

Country Level Scope

U.S., Japan, Germany, U.K., China, India, Brazil, UAE, South Africa (50+ Countries Across the Globe)

Companies Profiled

Oracle, Adobe, Salesforce, NICE, SAP, Google, Microsoft, Genesys, Cisco, Teradata, Alterian, [24]7.ai, Pointillist, BryterCX, inQuba, Kitewheel, Verint, Thunderhead, Servion, CallMiner, NGDATA, Acoustic, FirstHive, CaliberMind, Amperity, and Cerebri AI

Available Customization 

In addition to the market data for the Customer Journey Analytics market, Delvens offers client-centric reports and customized according to the company’s specific demand and requirement.

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