1. What types of payment are accepted?
For online orders we accept American Express, Mastercard, Maestro Card and Visa Etc. Arrangements for payment by bank wire transfer or invoice can be made by contacting customer service at +44-20-8638-5055 or email: email@example.com
2. Is the online ordering process secure?
Keeping the clients' information safe and secure is our highest priority. Our trusted partners American Express, CC Avenue, PayPal, Razor Pay and HSBC, help us facilitate secure transactions. All payments are through different portals - we don't store your details.
3. Will I receive an invoice against my purchase?
An invoice against your purchase will be sent electronically to you immediately after the purchase. Delvens also provides its clients with pro-forma invoices, to facilitate purchase decisions. For more queries please contact our sales department at firstname.lastname@example.org
4. What are the payment terms?
Payments once made are non-refundable. This is a standard company and industry policy. The use of our products or reports are based on the concept of knowledge transfer and therefore, a refund cannot be issued post the client has read the study.
5. I have a problem with processing the payment?
These problems are rare. You will however, receive a notification while filling the payment form, in case the gateway fails to verify your credit card information. In our experience, billing address mismatch is the most common payment related issue. However, in case you experience any other issue, please contact us and we will look into it straightaway.
6. I'm receiving a message which says "This transaction cannot be processed (Payment Decline)":
The error code in question refers specifically to a billing address mismatch or low credit limit. If the billing address does not match the address to where the card statement is sent, the transaction may be declined. This is often caused by a recent move where the address on file has not been properly updated.
There is a possibility that the card limit is running low or your bank has stopped the payment because of an irregular transaction such as in case of a large amount, for account safety. Please talk to your bank and approve the transaction for the payment to go through.