Customer FAQs

Report Related FAQs

1. I'm visiting this website for the first time. How do I trust your service quality?

Please look through the website and identify relevant content. Post that, please contact the sales team (at sales@delvens.com) to receive free sample copies of the interested studies and schedule subsequent product review calls (Audio/Video) with a particular industry experts.


2. Are samples available for all the studies published by Delvens.?

Yes, the sales team will share a sample copy of the study with you post receiving a query. Moreover, in case of an upcoming study, a demo sample will be provided. The sample copy is designed to provide an overview of the report format & sample market information for pre-purchase data validation.


3. What to do in case I have more questions on the syndicated reports, customization requirements or any other services of Delvens.?

Syndicated studies are prepared to cater to a large audience. However, in case you are looking for specific customizations or have more questions on the report & some other services of the company , please feel free to drop us a query by filling in the form available adjacent to the report description page. Also, you may contact us at email: sales@delvens.com or phone: +44-20-8638-5055


4. How do I ensure that my expectations are precisely understood by the team?

Your message on customization or any other services (sent by mail or via Audio/Video conversation) will be passed on to the research team. The research team post a feasibility will design a consumer centric study keeping in mind the requirements stated by you. Moreover, the research team may also request for a telephonic conference with you to discuss customization requirements and propose viable solutions.


5. What will be the price & delivery timeline of a customized report?

The price and timeline of a customized report will be shared with you by the sales representative, post finalizing the list of deliverables. Delvens. offers a 20% free customization on all the reports. Kindly, contact the sales team for more information.


6. How often does Delvens. update studies?

Research studies or reports are updated quarterly depending on the traction & need. Please contact our sales team to inquire about a report update status.


7. What if the report that I am looking for is not listed in the company's product catalogue?

Delvens. has an extensive database of reports, consulting and market updates, not all of which get uploaded as individual studies. In case you are not able to find what you are looking for, kindly contact the sales team (via email or phone) and schedule an analyst Audio/Video Call or drop in a message to discuss requirements.


8. What services can I avail prior to a purchase?

Delvens. believes in delivering targeted and client-centric studies. In an attempt to do so, we offer our clients with the following pre-sale facilities:

  • Free product review Audio/Video call with the author/analyst/Industry Experts of the report/study, to help you gain access to the analyst perspective.
  • Customized research to help you with due diligence.
  • Targeted purchase facility to help maximize the value for money.

9. What will be the format of the deliverable or report?

The reports are delivered in a PDF & Online link formats. Moreover, PPT/Excel/MS Word formats are delivered to clients, on special requests & Benefits.


10. Are discounts available?

We want to support students, academicians, NGOs and start-ups with their research & consulting needs. In order to do so, we have designed a special pricing policy based on discounts and payment plans. Please contact our sales representative at phone: +44-20-8638-5055 or email: sales@delvens.com to gain access to our special pricing.


Ordering & Delivery Related FAQs

1. How can I purchase a report?

A “Buy Now” option is available at the right hand side of the report description page. Please click on the button and follow the instructions to make a purchase.

  • Step 1 : Select the reports.
  • Step 2 : Make the payment via wire transfer or online purchase.
  • Step 3 : We will send you an official invoice. In case of a wire transfer, please sign the purchase contract.
  • Step 4 : Dispatch team will share the final report within 48 hours to 120 hours.

2. How soon will I receive the report?

The reports are delivered within 48 hours to 120 hours , post payment confirmation. Some clients may witness a delay in delivery on account of the difference in time zones. However, all published reports are dispatched within 48 hours of payment confirmation. Please note that if you make your purchase over a weekend or holiday, you will be contacted the following business day.


3. How will I receive the report?

The report in a PDF or Online link format will be sent to you electronically at your registered email address. To ensure that our mails are getting delivered in your inbox, please whitelist our domain, i.e., @delvens.com You can also mark “not spam” for any of the mails received from Delvens.


4. What are the available ordering methods?

If you are placing an order on a company's behalf, you should be authorized to make the purchase decision. You can place your order using following channels:

Ordering by Telephone: Call us on UK: +44-20-8638-5055 or India: 0120-4569248 and speak with our customer service representative to place an order.

Ordering by Email: Send all your requirements and questions to sales@delvens.com Remember to include all your details including billing & delivery address along with the preferred mode of payment. Our executives will get in touch with you within 24 hours.


License Type & Purchase Options FAQs

1. What are Single-user, Multi-user and Corporate-user licenses?

Product licenses are designed to regulate readership and distribution rights.

  • The purchase of a 'Single User License' grants access to a specific report for one person only and must not be shared with other employees within the same company.
  • The purchase of a 'Multi-User License' grants access to a specific report for 2-5 users only within the same department and company.
  • The purchase of an 'Corporate-User License' grants access to a specific report to a company wide audience. This includes subsidiary companies or other companies within a group.

2. Can I buy chapters/segments/historical data from a study?

We generally do not promote the sale of separate or individual segments from within a study, as it might fail to relay the actual meaning of the study or provide a holistic picture of the market. However, in special cases, select chapters are provided based on the client requirement. For more information, please contact our sales representative at phone: +442086385055 or email: sales@delvens.com


Payments & Invoicing FAQs

1. What types of payment are accepted?

For online orders we accept American Express, Mastercard, Maestro Card and Visa Etc. Arrangements for payment by bank wire transfer or invoice can be made by contacting customer service at +44-20-8638-5055 or email: sales@delvens.com


2. Is the online ordering process secure?

Keeping the clients' information safe and secure is our highest priority. Our trusted partners American Express, CC Avenue, PayPal, Razor Pay and HSBC, help us facilitate secure transactions. All payments are through different portals - we don't store your details.


3. Will I receive an invoice against my purchase?

An invoice against your purchase will be sent electronically to you immediately after the purchase. Delvens also provides its clients with pro-forma invoices, to facilitate purchase decisions. For more queries please contact our sales department at sales@delvens.com


4. What are the payment terms?

Payments once made are non-refundable. This is a standard company and industry policy. The use of our products or reports are based on the concept of knowledge transfer and therefore, a refund cannot be issued post the client has read the study.


5. I have a problem with processing the payment?

These problems are rare. You will however, receive a notification while filling the payment form, in case the gateway fails to verify your credit card information. In our experience, billing address mismatch is the most common payment related issue. However, in case you experience any other issue, please contact us and we will look into it straightaway.


6. I'm receiving a message which says "This transaction cannot be processed (Payment Decline)":

The error code in question refers specifically to a billing address mismatch or low credit limit. If the billing address does not match the address to where the card statement is sent, the transaction may be declined. This is often caused by a recent move where the address on file has not been properly updated.

There is a possibility that the card limit is running low or your bank has stopped the payment because of an irregular transaction such as in case of a large amount, for account safety. Please talk to your bank and approve the transaction for the payment to go through.


Post-Sales Queries FAQs

1. Can I talk to the analyst about the report I purchased?

Delvens provides complimentary 1/2/4 Audio/Video workshops with a particular industry expert according to their User- License types with every purchase. These Audio/Video Workshops with a right and straight forward contact with an industry expert are designed to help our clients with report related questions, concerns & gain insights into expert perspectives.


2. The report does not include everything that I was looking for. How can Delvens. help?

Our studies are designed to cater to all market participants across the value chain in a holistic manner. However, owing to the nature of the field of consulting, requirements can vary across a wide range. We request you to share your customization requests with us prior to a purchase. However, in case you don't find what you need in our report, kindly, request for post-sale customization.


3. Will I have to pay for the post-sale customization needs?

We offer our clients with a free 20% customization on the syndicated report. In case you have not availed this service as a pre-sale facility, we request you to share the requirements with our sales team. The research team post a feasibility will share the purview of the post-sale customization along with the price (if applicable) and the timeline.